Knowledge is the secret sauce that keeps clients coming back to you. You ought to bottle it. But first, you have to know what you want to bottle, and why. Ted Tjaden, McMillan LLP’s national director of knowledge management, sought to help people understand the what and
Read more →originally published in Lawyers Weekly Magazine The number of needles a lawyer has to find during discovery has not changed over the years. But thanks to information technology, document haystacks have ballooned out of all proportion. Now judges, litigators and clients want to bring proportionality back to
Read more →When you move to a new home, you need to tell people your new address. It’s a headache, but it can’t be avoided. The same doesn’t have to be true for email addresses, though.
Read more →originally published in CCCA Magazine Thanks to the wonder that is electronically stored information, corporations profit from – and sometimes stagger under – more information than ever before. And few tasks underscore the mass of a company’s data like e-discovery. Those closest to the work know this
Read more →originally published in The Lawyers Weekly Still think that calling and e-mailing from your BlackBerry is a great productivity booster? Consider this: The gadget in your hand now boasts more power than the computers of your childhood. So why stick to traditional smartphone tools like calendars, task
Read more →Originally published in Lawyers Weekly To paraphrase George Orwell: “Physical keyboard good! Virtual keyboard bad!” That’s the common refrain from many BlackBerry devotees ever since Cupertino, California’s Apple Inc. announced the iPhone two years ago. Now, smartphone buyers have another choice: the BlackBerry Storm, the first-ever touch-screen
Read more →originally published in PROFIT Magazine How one successful business uses low-cost technology to deliver speedy customer service — perfect for firms looking for a leg up in the downturn. Kyle Powell’s prior business experience made him determined to squeeze cost savings, accelerated workflows and competitive advantages out
Read more →originally published in The Lawyers Weekly “Neither our standard education, nor traditional time-management models, nor the plethora of organizing tools available, such as… Microsoft Outlook… has given us a viable means of meeting the new demands placed on us.” David Allen was talking about the modern-day knowledge
Read more →originally published in Lawyers Weekly David Woolford, a partner with Cassels Brock & BlackWell LLP, may conduct business from home (an hour commute from the office), the cottage (even farther) and locales like Germany or Hawaii. Kevin Davidson, a general civil practice attorney “based” in Appleton, Wisconsin,
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