Does your firm use CRM (customer relationship management) tools? If not you probably should. CRM tools help law firms both land future clients and satisfy current ones. Lawyers can use CRMs to improve relationships with both.
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originally published in The Lawyers Weekly Can a journalist chronicle a court case 140 characters at a time? Judge for yourself. Follow trials in Ottawa and London, Ontario where judges in both cases are letting journalists stream events from the courtroom to the Internet via Twitter.
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