Do you have an IP telephony business case? “Many businesses don’t think about their phones,” says Rick Moran, vice president, Cisco Unified Communications. “With all the demands on today’s businesses, would they want to spend money to replace something that works just fine, thank you very much?”
Read more →The phone rings. You pick it up. Your computer screen opens a window showing the caller’s face – live. Another window appears, listing a file on the caller that you keep in your customer relationship management (CRM) system. And all you did was pick up the phone.
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