Hearing messages like the one in this post annoys me. Before I go into my bullet-pointed rant, click the link below to listen to a 40-second recording I made of a voice mail message early this spring (my apologies for the rough audio quality, but it is all understandable):
Read more →Originally published in Lawyers Weekly To paraphrase George Orwell: “Physical keyboard good! Virtual keyboard bad!” That’s the common refrain from many BlackBerry devotees ever since Cupertino, California’s Apple Inc. announced the iPhone two years ago. Now, smartphone buyers have another choice: the BlackBerry Storm, the first-ever touch-screen
Read more →originally published in PROFIT Magazine How one successful business uses low-cost technology to deliver speedy customer service — perfect for firms looking for a leg up in the downturn. Kyle Powell’s prior business experience made him determined to squeeze cost savings, accelerated workflows and competitive advantages out
Read more →The phone rings. You pick it up. Your computer screen opens a window showing the caller’s face – live. Another window appears, listing a file on the caller that you keep in your customer relationship management (CRM) system. And all you did was pick up the phone.
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