Sometimes you need a checklist of things to ask on a regular basis. For instance, each time I speak with a prospective client for my writing or training services, I use a form to make sure I cover the right questions, and record what we say and agree
Read more →Do you regularly repeat certain lengthy processes in your business? For instance, do you take the same steps to deliver a certain service to a customer? If you do, you probably know what steps to take when. You might, however, forget a step or two when the process
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